At Dexsa, we create meaningful gifts with care and purpose, and we want you to feel confident in your purchase. If an item arrives damaged or there is an issue with your order, we’re here to help make it right. Please review the information below for details on exchanges, returns, and how to contact our team so we can assist you promptly.
Returns & Exchanges
Damaged or Missing Items
Please inspect your order upon delivery. If an item arrives damaged or if any items are missing, please notify us within 10 days of receiving your shipment so we can assist you promptly. Most damaged items are resolved through a replacement or exchange. To get started, please see the steps below.
How to Start a Return or Exchange
To get started, please follow the steps below so we can assist you as quickly as possible.
- Email us at orders@dexsa.com Include your order number
- List the item(s) you are requesting to return or exchange
- Briefly describe the issue
- Attach photos if the item is damaged
Exchanges
If your item arrives damaged or defective, we are happy to offer an exchange or replacement when available. Exchange requests must be submitted within 10 days of receipt and are subject to product availability. Original items may be required to be returned before a replacement is issued.
Returns
Returns may be accepted on a case-by-case basis and must be requested within 10 days of receiving your order. All return requests require approval prior to sending merchandise back. Due to the nature of our products, seasonal items, custom orders, clearance items, and wholesale purchases are final sale unless damaged or defective. Approved returns will receive further instructions from our team.
Additional Information
Dexsa reserves the right to limit or decline returns on large-quantity orders or items that do not meet return guidelines. Shipping charges are non-refundable.