FAQ

We’ve gathered answers to some of the most common questions about our products, shipping, returns, and more. At Dexsa, we’re committed to providing a smooth and inspiring shopping experience. If you don’t see your question here, feel free to contact us—we’re always happy to help!

Shipping

Yes! We’re happy to offer international shipping so you can enjoy Dexsa gifts no matter where you are. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Yes! You’ll receive a tracking number via email once your order has shipped.

It depends on where you are. Orders will be processed within 14 business days. Delivery time depends on your location and selected shipping method.

Products & Materials

Many of our products are proudly designed and assembled in the USA. We partner with trusted suppliers to ensure high quality, meaningful gifts that reflect our commitment to craftsmanship and inspiration.

We use a variety of high-quality materials including ceramic, wood, MDF, glass, and metal, chosen for their durability, beauty, and ability to showcase inspirational messages.

Many of our items feature hand-finished elements, laser-cut wood details, and hand-assembled components to add a thoughtful, artisan touch.

RETURNS & EXCHANGES

We want you to love your purchase. If you’re not satisfied, please contact us within 10 days of delivery for return or exchange options.

Please email us at orders@dexsa.com with your order number and photos of the damage. We’ll make it right as quickly as possible.

GIFTING

Some of our products come in a gift box. Product pages will note if it is included.

Wholesale

Yes! We proudly partner with retailers nationwide. Contact us at orders@dexsa.com for more information.

ABOUT DEXSA

Dexsa is a small, family-owned business based in Hudson, Wisconsin. For 45 years, we’ve been creating thoughtfully designed gifts that encourage, inspire, and help people share what’s in their hearts.

What began as a family passion has become a company rooted in faith, care, and craftsmanship. Every piece we create is designed to help people celebrate life’s meaningful moments—big and small—with intention and heart.

At Dexsa, we believe in creating products that give—encouragement, faith, and joy. Every item we design is made to uplift and inspire.

We love hearing the stories behind the gifts you choose. Whether you’re celebrating a meaningful milestone, honoring someone special, or sharing how a Dexsa piece has encouraged you, your story matters to us. While we may not be able to respond to every message personally, many of the stories we receive inspire future designs and remind us why we do what we do. Thank you for being part of the Dexsa family and for sharing your heart with us.

Visit our Share Your Story page